Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Lancaster we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

The movers were efficient, professional, polite and upbeat even in a challenging moving situation. I would highly recommend. A.W.

Dominic, Juan, and Jeremy were the best. They were on time and immediately got to work. They were very professional, courteous, definitely knew their job, and very friendly guys. I would recommend them in a heartbeat. K.H.

Another amazing experience with Armstrong – will definitely use again and highly recommend! T.J.

Kevin and his team were prompt, highly efficient, sensitive to work when done during and around times of patient care, and always positive, accommodating, and a genuine pleasure to work with. E.S.

All movers were very courteous and professional while on site. They were fast yet careful with our boxed items. B.W.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

We moved from So. Florida to Alabama… Its stressful enough to move but to move 2 states is unbelievable. But it happened smoothly. We were very at ease with the entire move. A.L.